APPLICATION SUPPORT ENGINEER

WE ARE AMDARIS

We fuse together exceptional talent who deliver outstanding software solutions our blended model of resources across Europe. We are growing aggressively and we are now looking for an Application Support Engineer to embark on a large-scale digital transformation programme alongside the brightest minds in a collaborative and energetic work environment. You will be part of an international team working with a range of applications and wider business practices engineering to transform our client’s application suite and support them in maintaining their competitive edge. We are offering stimulating salaries plus a great range of benefits and a shiny new office, including the opportunity of building and enhancing yourself a successful career within a highly reputable organisation. A great team mentality is essential with the ability promote good team spirit and collaboration.

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ROLE INTRO

The main purpose of the role is to provide Level 2 technical support for a spectrum of COTS software application suite used within the Oil & Gas sector. You will be responding to Level 2 technical problems that require immediate solutions and provide Tier 2 technical support to internal teams and external stakeholders, assisting with new systems integration, database management and application management.

 

As an Application Support Engineer, you will need to provide a high level of customer service and technical support for existing programs and applications to customers and other team members, engaging with key stakeholders, both internal and external. You will have to manage ticketed query system and ensure a comprehensive database of queries and resolutions is up to date, assisting with systems integrations and updating technical documents and procedures.

 

The successful Application Support Engineer will need to have both technical knowledge and excellent interpersonal skills, possessing good knowledge of operating systems, devices, applications and software and the ability to diagnose and address application issue.

REQUIREMENTS

  • Understanding of COTS applications
  • Good working knowledge of IT Software and Hardware
  • Knowledge of operating systems, devices, applications and software
  • Ability to manage multiple tasks under pressure
  • Ability to explain complex ideas to non-technical audiences
  • Exceptional verbal and written communication skills
  • Extraordinary customer service and relationship management experience
  • Strong attention to detail
  • Critical thinking skills

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