In 2020, we surveyed 200 CIOs, CTOs and senior IT decision-makers to assess the state of Application Support Managed Services (ASMS) in the UK. Our research identified that organisations fit into one of three distinct categories in terms of their levels of ASMS maturity:
- Low levels of formal ASMS processes (starting out).
- Mid-level capabilities (mid-maturity).
- ASMS is an established part of operations (cutting-edge).
The process towards maturity is a journey, but what are organisations’ key focuses as they aspire to cutting-edge ASMS?
There are preconceptions about what motivates an organisation aspiring to ASMS maturity. Automation, for example, is the primary focus for only 12.5% of cutting-edge organisations surveyed, while maintaining existing systems was the primary focus for only 4%. Automation and diagnostics may already be well-established within their ASMS processes by the time cutting-edge status is achieved, through features such as chatbots or proactive detection/correction of issues.
Perhaps the most surprising finding, however, is that cost reduction is not a driver for organisations who have reached cutting-edge ASMS maturity status. It may be that considerable investment is required to achieve this level of maturity and therefore organisations that have reached this milestone are less focused on their bottom line. However, it could be that organisations at this level of maturity are already reaping the benefits of optimised costs, having developed efficiency throughout their ASMS journey which negates the need for cost-cutting measures.
One clear theme
There is one driver that resonated with organisations at all levels of ASMS maturity. Digital transformation was the key focus for all organisations surveyed, driving over half (54%) of all those at the cutting-edge level and 40% at mid-maturity. In a landscape where change is the only constant, organisations at every level are seeking to streamline their ASMS processes to maximise efficiency and adaptability.
At Amdaris, we have a deep understanding of the challenges associated with digital transformation and why this is a key focus for organisations when it comes to ASMS. Working to ITIL aligned standards, our goal is to help you improve your applications, not just keep the lights on. We thrive on transforming existing or legacy applications to help future-proof your organisation’s software estate.
Get in touch with our expert team today to discuss how Amdaris’ Application Support Managed Services can help you on your journey.