FirstPoint Logistics, a logistics business based in the South West, is employing digital transformation technology to help it expand beyond its Portishead roots and has appointed nearshore software development business, Amdaris, to deliver the first phase of its digital transformation.
Through digital transformation, FirstPoint Logistics aims to become a state-of-the-art logistics operation meeting UK and international logistics customers’ with just a single customer contact each time.
By replacing existing legacy systems with bespoke software FirstPoint Logistics aims to deliver the best customer service in the market.
Offering a single conversation for all a business’s logistics needs
The logistics industry typically offers specialist services (air, sea, urgent, high value) but fails to connect up those services leaving the customer to manage the connections between each service making complicated logistics even more demanding and time-consuming.
FirstPoint Logistics offers customers a single conversation to cover all the variables they face when shipping goods across the world – air, sea or land, same day or next day, high-value or perishable.
Chris Standeven, FirstPoint Logistics Director says
‘Digital transformation is critical to the growth of our business. We see technology as a key growth driver for us enabling us to deliver the best customer experience in the industry and helps us live up to our promise that once you’ve given your parcel to us it’s done’.
Vlad Nanu, Co-CEO, Amdaris says
‘We are committed to using technology to create a real competitive advantage for our clients and FirstPoint Logistics has a vision that off-the-shelf solutions were just not going to meet’.