Application Support Analyst Timisoara

Full Time

Timisoara / Flexible Office Hours

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022 and our future plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.

ABOUT JOB

The Application Support Analyst’s main responsibility is to provide technical, functional, administrative and implementation support for one or more applications ensuring ITIL practices are always followed diligently. Application Analysts are responsible for aligning IT services provided with the needs of the Client. While their primary focus is on the stability of systems, other responsibilities are to ensure that the design, installation and set-up of the application(s) are fit for use and fit for purpose.

An Application Support Analyst should be a strong team player who has a keen eye for detail and strong problem-solving skills.

APPLICATION SUPPORT ANALYST RESPONSIBILITIES

Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of Business applications
Responsible to maintain, administrate and config Dynamics365 CRM, SharePoint online and other applications based on business requirements
Efficient communication of technical issues, solutions and changes with the Client and other vendors
Preparation of Standard Operating Procedures for the day-to-day maintenance of applications and underlying systems.
Documentation and maintenance of documents related to software functionality.
Ensure knowledge pertaining to new implementations and technologies are adequately shared with the rest of the team.
Ensure adequate monitoring and controls are in place to ensure the stability of the solutions.
Adherence to Service Level Agreements as agreed with Clients. Ensure timely communication with stakeholders in relation to SLAs.
Ensure proper backup and retention policies are in place to ensure minimum data loss to the business in case of failures.
Ensure compliance of the systems with respect to security and compliance requirements.
Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.

APPLICATION SUPPORT ANALYST REQUIREMENTS

Working experience with Dynamics365 CRM, Power Apps
Fundamental understanding of database environments such as Microsoft SQL or Oracle.
Querying skills on transactional databases.
Fundamental knowledge in technologies relevant to their role as an Application Analyst.
Understanding the fundamentals of the configuration associated with a programming language (e.g. JavaScript, web config for C#, stopping and starting Java web services, understanding of IIS web server for .NET, etc.).
Some knowledge of operating systems e.g. Windows Server, Azure, Linux, Active Directory
Ability to work independently on most of the tasks.
Excellent communication skills, coordination skills and demonstrable experience in following ITIL processes.
Strong attention to detail.
Advanced knowledge of technical English.

Job Features

Salary
Competitive salary that rewards your hard work and recognise talent
Benefits
Attractive mix of perks and benefits
Tech
High spec laptops and latest technology
Environment
Flexible working
Development
In-house and external training courses and qualifications

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WHAT OUR PEOPLE ARE SAYING

Alexandra Balca - QA Engineer | Timisoara, Romania

I can definitely say that Amdaris was there when I needed them most. When I was at the beginning of a career change, they trusted me and hired me. 2 years later, I am still having fun!

Mihaela Sferdian - Application Analyst | Timisoara, Romania

Amdaris helped me to develop my skills by giving me the opportunity to be a part of mentorship program. They listen and guide me towards achieving my career goals by making resources available to me.

Ana Nan - Portofolio Director | Timisoara, Romania

For me, Amdaris provided a safe environment where I could put my skills and knowledge into practice while also allowing me to be creative and think outside the box when dealing with challenges.

Vlad Dulau - Software Developer | Timisoara, Romania

Amdaris offers a career growth program where a mentor gives support and guidance whenever needed, which is definitely meaningful for someone who is at the start of their path.

Cosmin Daescu - Service Delivery Lead | Timisoara, Romania

Amdaris has given me the opportunity to hone my skills in the direction of my choosing. In addition, my line manager continues to inspire me to be a better version of myself every day.

Valentin Lumezeanu - Software Developer | Timisoara, Romania

The beginning of my career as a programmer started in this company. I started when I was a student and had no experience in this field, but the Amdaris team was there to support me in any way to advance my career.

Cosmin Stanjic - Associate Software Developer | Timisoara, Romania

I am grateful to be part of a team of highly-skilled and helpful people. Within a year I significantly improved my programming skills by being exposed to some of the most popular frameworks and deployment tools.

Be rewarded

SALARY

At Amdaris, we offer competitive salaries. Your progression is important to us, so we create roadmaps to you learning more and earning more through our performance review and goals.

CAREER

Joining Amdaris is just the start of your new chapter. We will ensure you have a clear career development plan so that you can plot your destiny.

LEARNING

Learning and self-improvement are a core part of our values. Whether you want to get certified or train in new technologies, we will take care of it.

BENEFITS

Amdaris offers competitive salaries and excellent benefits, including time off, opportunities to travel, social events and referral bonuses to name a few.

HEALTH

Health involves more than medical cover. At Amdaris we provide access to gyms, healthy produce and much more.

TECH

We are geeks and we love tech. We will make sure you have high spec hardware and access to a huge array of software applications so you can work at your best.

WORKSPACE

Our city centre office, set on a 12th floor terrace in Timisoara, offers fantastic office space. There’s breakout rooms, collaborative spaces, places to relax and proper coffee and other amenities to keep you going through the day. We keep our remote employees well stocked with everything they need to get the job done too.