Client Partner Bristol
At Amdaris we love a challenge. We live for those moments customers say to us, “We’d love to… but it’s impossible.”
Because time and again we’ve taken those ‘impossibles’ and found the solution. Yes, we use advanced software. Yes, we have superior processes to make working with our customers super-efficient. But the true difference is our exceptional people.
Few get to work at Amdaris. We’re demanding, we’re choosy, and we set unbelievably high standards (some might say impossible). The result is a team that live and breathe transformative technology, who care passionately and constantly envisage better ways to harness the latest innovations and advance our customers businesses.
If that sounds like somewhere you want to be, read on…
Your role at Amdaris
We’re looking for a Client Partner who understands software development but more importantly speaks the language of business. The main purpose of the role is to ensure a high-level of client satisfaction, enabling Amdaris to leverage a positive reputation. This will therefore maximise the financial potential of accounts and their reference ability to assist in the development of wider new business. The Client Partner will successfully and profitably manage an account plan with the personal attributes and business acumen required for account management.
How you’ll make an impact
As a Client Partner, you are able to build and maintain strong relationships with clients at all levels, actively identifying new or extended business opportunities within accounts. This includes introducing our service catalogue to all lines of business or departments within the account. You will act as the primary channel to the client for commercial activity, including new and extended work orders and billing queries. Additionally, you will act as a senior escalation point for operations within the portfolio.
The successful Client Partner will provide expertise and information as required to support sales opportunities. Moreover, you will liaise between Sales and Delivery to forecast future demand for resources, therefore informing recruitment decisions. Being accountable for the financial performance of engagements within the portfolio, you will possess the ability to estimate and create pricing models based on project requirements and duration.
- A track record of managing a client portfolio and delivering a great level of customer service
- Excellent experience in assisting the business in articulating the value of our services, and introducing the service catalogue to the existing client portfolio
- Ability to leverage our technical capabilities with the view to maximise the financial potential of the accounts
- A proven record of account planning, account mapping and management
- The ability to communicate effectively with stakeholders at all levels
- Ability to map joint organisational vision with long-term thinking, imagination, and idea generation
- Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
- Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive levels
- Technical aptitude, requirements management and the ability to assess and articulate risk variables
- Ability to listen, build rapport, and credibility as a strategic partner. Vertically within the business unit, as well as with leadership and technical teams
- Impeccable communication and interpersonal skills
Competitive salary that rewards your hard work and recognise talent
Attractive mix of perks and benefits
High spec laptops and latest technology
In-house and external training courses and qualifications