A leading digital learning provider
THE CLIENT
Pearson provides content, assessment and digital services to learners, educational institutions, employers, governments, and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the world of work. They operate in 70 countries around the world and employ more than 22,500 people.
Our client’s business reflects a shift towards learner-centred digital products rather than hard copy books. They believe that wherever learning flourishes, so do people. They take a data-driven approach to product design, based on proven learning science and pedagogy, and this enables huge advancements in rich content, personalised learning, and effective analytics.
CLIENT NEED
Digital transformation and an improved user experience
As a global education platform, Pearson requires a range of partners to help accelerate and deliver software development projects, and ultimately enhance and further develop the service it provides. They initially approached us as they were looking for additional resources to help them continue to develop. Being technology agnostic, we have worked with them on more than 15 projects since Amdaris started over 10 years ago, and this case study covers a sample of those.
Most recently, our client appointed us as application support managed services providers to not only monitor one of their platforms but to provide future enhancements to meet evolving customer expectations.
Our client felt that their management and administration of BTEC assessment and exam administration needed updating, as they used several disparate databases and applications, and relied on paper-based processes and manual uploads.
They needed a full digital transformation, to a system capable of administrating more than 60,000 students a year.
Pearson had a fragmented approach to delivering digital assessments: product silos, data silos, multiple journeys, and pricing models. The assessments themselves needed a refresh, due to depleted item banks, complex test constructs, and score constraints. The growing importance of the test taker as a customer meant our client needed to enable people to access learning outcomes, plan remediation, and purchase materials online via an easy-to-use interface.
Our client wanted to offer its materials and tests to a wide range of customers, through e-commerce platforms. These needed to be integrated with third-party e-commerce organisations, and also with customers’ databases.
