TECHNICAL ACCOUNT MANAGER
WE ARE AMDARIS
We fuse together exceptional talent that takes software to the next level and delivers outstanding services through our blended model of resources across our European offices. We are growing aggressively and we are now looking for a Technical Account Manager to lead a portfolio of client engagements from a commercial, contractual and client satisfaction perspective. We are offering stimulating salaries plus a great range of benefits, including the opportunity of building and enhancing yourself a successful career within a highly reputable organisation.Apply Now
The main purpose of the role is to ensure a high-level of client satisfaction, enabling Amdaris to leverage a positive reputation to maximise the financial potential of accounts and their reference-ability to assist in the development of wider new business. The role focusses on achieving the results-driven client satisfaction hence it requires a person capable of successfully and profitably directing a software project/service combined with the personal attributes and business acumen required for account management.
As a Technical Account Manager, you will build and maintain strong relationships with clients at all levels and identify new or extended business opportunities within accounts, monitoring and managing client satisfaction. You will provide the primary channel to the client for commercial activity including new and extended work orders and billing queries and act as a senior escalation point for operations within the portfolio.
The successful Technical Account Manager will provide expertise and information as required to support sales opportunities and liaise between Sales and Delivery to be able to forecast future demand for resources to inform recruitment decisions. You will be accountable for the financial performance of engagements within the portfolio and possess the ability to estimate and create pricing models based on project requirements and duration.
- A background in software project/service management, preferably bespoke solutions
- Proven account management or other relevant experience
- Experience of dealing with senior-level customer representatives
- Deep experience of handling customer escalations and creating win-win outcomes
- Proven ability to manage multiple projects at a time while paying attention to detail
- Self-motivated and able to thrive in a results-driven environment
- Solid time and project management skills with a good understanding of SDLC
- Excellent listening, negotiation and presentation skills
- Impeccable verbal and written communications skills
Competitive salaries which reward your hard work and recognise talent.
As you develop software, we develop you. Product diversity allows your career to go in the direction you choose.
Private healthcare to support you and your family in every aspect of life.
Workplace Pension Scheme and Salary Sacrifice Scheme. Flexible savings for your retirement
Healthy people are happy people. We have fitness memberships and many other discounts to keep you feeling your best
Each Amdarian benefits from flexible work hours. Live your life, not your job.
Expand your passions and have the opportunity to continuously work on different and exciting projects.
Equal opportunities to make each Amdarian feel valued.
There’s much more to working at Amdaris; travel, shopping, insurance, motoring and many services discounts, travel opportunities, brand new office in the heart of Bristol, free meals and on-site cafeteria