Robert Walters faced significant challenges with its outdated legacy CRM that limited growth and competitiveness in the fast-paced recruitment industry. Key pain points included:

• Inefficient candidate and client management, with high operational costs
• Poor user experience and limited flexibility to support business growth
• The legacy system hindered innovation and failed to provide data-driven insights
• The previous outsourcing model was costly, particularly in the context of remote working

Robert Walters needed a scalable, cost-effective solution that could optimise processes, enhance user experience, and facilitate expansion into new markets.

The migration to Zenith has optimised recruitment and internal processes, improved user satisfaction, and enabled streamlined expansion into new regions. The modern architecture and user-centric design have enhanced employee retention and service delivery:

• 50% annual cost savings compared to the previous vendor
• 75% increase in delivery velocity over the last 12 months
• 95% minimum data accuracy achieved during migration (consistently 95–100%)
• 11 out of 11 regions already operating on Zenith

• Nexus Scaled Agile methodology adopted, enabling multiple teams to work in parallel and manage dependencies efficiently
• Key milestones included requirements gathering through interviews and workshops, architectural refactoring, feature replication, and regional rollout
• AWS cloud infrastructure and microservices architecture for optimal scalability and performance
• CQRS, data replication, ETLs, and real-time processing for advanced data management
• Data migration and delivery executed with minimal downtime
• Comprehensive documentation supporting high-quality training and onboarding