Senior Workforce Manager

The EMEA Solutions Delivery function delivers professional and managed services to Insight’s clients across a broad range of technology and software offerings, delivers a scaled and consistent client experience, and employs methodologies through the following Practices.

• The Applications Practice creates a better way to build, maintain and improve software & applications.

• The Data Practice transforms clients’ businesses into data-driven enterprises, assisting in leveraging AI capabilities.

• The Cloud Platform Practice designs, builds and maintains secure, agile platforms for multi & hybrid cloud workloads.

• The Product Solutions Practice helps our clients to acquire, manage and maximise the value of the investments they make in technology.

Complementing each of the Practices is the Digital Engagement team, located in every region, enabling client intimacy, leading consistent, quality client experience across Insight Practices, the CTO Office, which is charged with creating a client centric solution portfolio, methodology & thought leadership, and the Business Operations team which drives workforce operational excellence, profitability, and business improvements across all areas within the EMEA Solutions Delivery function.

The Senior Resource Manager resides within the Digital Engagement Team and is responsible for centrally and proactively managing Insight’s service resources, allocating the appropriate resources to multiple projects across EMEA, and ensuring the effective and efficient delivery of professional services. The Senior Resource Manager understands, captures, and assesses the capabilities and availability of the delivery teams, and also effectively responds to and allocates resources in order to meet client requirements, maximising the engagement and usage of the service delivery teams.

KEY DUTIES & RESPONSIBILITIES

• Enable the delivery of best-in-class consultancy offerings and projects through the effective and precise management of Insight’s EMEA services shared resource requests.
• Support, manage, and build processes and workflows for the resource management of the EMEA services team.
• Align and assign required resources efficiently to projects utilising the centralised resource calendar.
• Establish and develop communication channels and relationships with Insight EMEA’s services project management team, and the team managers of consultants and engineers.
• Acts as single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans; proactively identifying and solving communication and relationship needs of stakeholder groups.
• Build skills profiles for the teams and seek to understand and capture individual capabilities and availability in order to meet current and future resource demands.
• Identify internal resource limitations and support pro-actively the engagement of third-party resources to deliver against resource requests from team managers, define skills requirements and support negotiation of rates.
• Monitor resource utilisation, ensure the effective deployment of all resource across EMEA, and also provide the best possible ROI on deployed resources.
• Proactively forecast, analyse, and report data to predict future capacity and demand, and also provide dashboard visibility of resource allocation across EMEA services.
• Provide accurate predictive analysis for resource prioritisation and optimisation, identifying potential future resource gaps and provide options for possible solutions.
• Forecast future workforce demand for skills based on business plans and external factors. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.